Terms of Service

Last Updated: 08/20/2026

By accessing or using our services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

The Pawms Pet Resort provides Boarding, Daycare, Grooming, and Training for your Dog. We also provide Boarding for cats as well. Service scope, duration, and pricing are agreed upon prior to the commencement of work. We reserve the right to refuse service to anyone for any reason at any time.

Critical for A2P

By opting in to our SMS communications on our contact form, you agree to our SMS program terms:

• Program Name & Description: The Pawms Pet Resort offers an SMS program to send appointment reminders, service updates, schedule changes, quotes, and occasional promotional messages to customers who have explicitly opted in.
• Message Frequency: Message frequency varies depending on your service schedule and inquiries.
• Pricing: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-Out & Help: You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number you received messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For assistance, reply "HELP" at any time.
• Customer Support: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at Vestaviahills@pawms.com or by calling (205)9691053.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

*Cancellations must be made at least 24 hours  prior to the reservation date. Extenuating circumstances regarding  illness and travel changes will be evaluated on a case to case basis.  Cancellations can be made online on your profile or over the phone with  the location holding your reservation. 

*No-show/ late cancellations for GROOMING will incur a flat $50 fee.

*No-show and late cancellation for BOARDING RESERVATIONS will incur a fee equal to the price of a one-night stay

All terms of liability are within the boarding agreement signed via Gingr

Questions about the Terms of Service should be sent to us at Vestaviahills@pawms.com